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Terms and Conditions​​​​​​​​​​​​ Last updated: 26 June 2025

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1. Introduction & Acceptance

These Terms & Conditions (“Terms”) govern your use of HealYou’s website and services (“Site”). By accessing the Site, creating an account, booking a service, or purchasing a gift card, you agree to these Terms.

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2. Who We Are

HealYou (sole trader)

Registered Address: Cuthbury Gardens, Wimborne, Dorset, BH21 1YB, UK

Contact: 07584 497697

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3. Age Restriction

You must be at least 18 years old to book or use our services.

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4. Services & Booking

  • HealYou provides wellness services (e.g., massage, talking therapy).

  • Services are available via one‑off bookings, gift cards, or 6‑month memberships.

  • Members log in to book; non-members can book directly online using cards.

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5. Payments

  • Card payments accepted for one‑off sessions and gift cards.

  • Memberships are paid by Direct Debit (6‑month minimum).

  • You must provide accurate payment information.

  • By booking, you authorise these payments.

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6. Direct Debit & Membership

  • Membership is for a fixed 6‑month term.

  • HealYou reserves the right to cancel memberships for breaches of Terms or service unavailability.

  • If cancelled, no further Direct Debit payments will be taken, but past payments are non‑refundable.

  • Standard Direct Debit scheme rules apply (payment date changes, missed payments, etc.)  .

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7.  Cancellation & Refunds

Please refer to our existing Cancellation and Refund Policy.

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8. Health & Professional Disclaimer

  • Treatments may involve products (e.g. oils) and therapy; you are responsible for disclosing allergies or medical conditions.

  • Our services are not medical treatments. We do not provide clinical diagnoses or replacements for medical care.

  • It remains your responsibility to seek professional medical help if needed.

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9. Liability Limitation

  • HealYou is not liable for indirect or consequential losses.

  • We are not responsible for adverse reactions to oils or treatments.

  • Liability for personal injury or death caused by negligence is excluded only when legally permissible under UK law.

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10. Accounts & Security

  • Members are responsible for keeping login credentials confidential.

  • Notify us immediately if you suspect unauthorised use.

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11. Termination & Suspension

  • HealYou may suspend or terminate your account or bookings for Terms violations or procedural changes.

  • This includes cancelling membership Direct Debits—no future charges will be made.

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12. Modifications to Terms

  • HealYou may update these Terms at any time.

  • Members will be notified by email.

  • Continued use of our services after changes indicates acceptance.

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13. Governing Law & Dispute Resolution

  • These Terms are governed by UK law.

  • Any dispute should first be handled informally (e.g., by contacting us).

  • If unresolved, we agree to use simple, low-cost mediation rather than court proceedings, unless legally required otherwise.

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14. Contact

For questions or disputes, contact:

 info@heal-you.co.uk (or use our website contact form)

 07584 497697

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